Junior
Eva
Customer service
Work experience at KPN
From one colleague to a whole team
We find and select your remote colleague.
From €13 per hour, all-in.
Just the all-in hourly rate. No recruitment or setup fees.
Tell us which colleague you’re looking for. We’ll look for suitable profiles in our current talent pool, matched to your role, requirements and budget.
No fixed term. Cancellable monthly with a 30-day notice period.
From junior to seniorExperience that takes your
Experience that takes your
company further.
Mid-level
Anne
Assistant Accountant
Work experience at BDO
Senior
Pieter
Marketing Director
Work experience at Heineken
Up to 80% lower total staffing costs*See our price promise*Compared with an equivalent local hire. The outcome depends on your country, the role, experience and hours worked.
450+placements
300+companies helped
11.5kcandidates in the talent pool
A selection from our talent pool. We’ll match availability to your request.
They found their colleague.
Here’s what they think.
More than 300 companies have already chosen Remote Talents. Read about their experiences with the selection, the start and the collaboration.
Less time spent on recruitment and selection.
“So that saves a lot of time, and I found that very valuable”
Sander TouwWebcrafter
Remote works in a physical business too.
“As the owner of a physical business, I was initially a bit hesitant to work with Remote Talents, as I wasn’t used to employees working remotely. However, my collaboration with Hasiena and the Remote Talents team quickly dispelled all my doubts.”
WimMeubelendekeizer
Training for us and for our new colleague.
“And the best part is that, even during the process, they still help in the first weeks to train both us and the candidate.”
Henk de LeeuwRobotica Accounting · Geldermalsen
An Angular developer for the team.
“Remote Talents helped me find a good Angular developer.”
Selux WerftoolsCustomer response
A versatile designer, fast.
“Through Remote Talents we were able to add a brilliant, versatile designer to our team very quickly.”
Leoni JanssenThe BAAS company
Guidance throughout the whole process.
“What stood out to me was the guidance and support I received from Remote Talents throughout the whole process.”
Colin FaasChester Media
From a first colleague to a second.
“This collaboration went so well that I soon hired a second candidate.”
AnneOpus
More work off your hands. Less on your plate.
“She communicates directly, gets things done and takes a load off me with all kinds of different things. I’m happy!”
AronAlka Project Support
A programmer for a hard-to-fill vacancy.
“RemoteTalents.nl helped me find a good programmer, which isn’t easy these days.”
Dimitry SpoelstraPurify Media
Building a team to keep growing.
“Remote Talents pleasantly surprised me by helping me build a team within my company, which allows me to grow.”
Sven KerstenSpixels
Quick to respond, with a skilled VA.
“Very good experiences with the guys at Remote Talents, they respond quickly and the VA we work with via Remote Talents is very skilled.”
Dirk ZuijdwegtLFG Marketing
A new colleague who gets up to speed quickly.
“In no time we had a new, enthusiastic team member who, thanks to the good guidance from the stars at Remote Talents, quickly picked up our way of working.”
Lars de BaatTNT marketing
Practical help with onboarding.
“I also like that they share practical tips for onboarding the new team member.”
Sanne HesselmansSocialWay
Only proposals that truly fit.
“The qualification process is carried out thoroughly, so you only receive proposals from VAs who truly fit you.”
MathijsMB Ecommerce
A collaboration that runs smoothly.
“At the start it took a while to find the right way of working together, but by now everything runs smoothly.”
RaadhuisPekelaCustomer response
Flexible expertise that fits the need.
“The service is cost-effective, flexible and puts you in touch with skilled professionals who understand your needs.”
Michel HinfelaarHaia Consultancy | Academy | Technology
A smooth process without extra hassle.
“The process was smooth and professional. A great solution without unnecessary complexity.”
GregNjord BV
Excerpts from existing customer responses. Scroll, swipe or use the arrows to read on.
Calculate the differenceGross salary isn’t
Gross salary isn’t
the whole cost picture.
Compare gross salary plus additional costs with our all-in rate, for the same number of productive hours. You can adjust all assumptions.
€
€
English-speaking €13–€19 (junior/mid) and €19–€25 (mid/senior) · Dutch-speaking (Caribbean) €13–€19 · Native Dutch/German speakers abroad from €23. Senior and specialist: custom rate.20 hours40 hours
Adjust the assumptions
Example amounts, not fixed employer percentages. Enter the costs for your role.
For the same productive hours1,800 hours per year
Remote Talents in this calculation example€1.950 average per month
At 45 productive weeks per year.
Difference in this example€30.672 per year
57% lower staffing costs with this input.
View the current talent poolThe comparison is about costs, not a guarantee of the same output. You still onboard and manage your colleague yourself. Our price promise applies to a proposal based on an equivalent role and full local employer costs.
How is this calculated?
We convert the gross monthly salary to the chosen number of hours. Holiday pay and employer costs are added as separate percentages of that gross salary. The monthly costs for workspace, equipment and other costs stay the same per employee.
Your local annual costs are divided by the number of productive hours: hours per week × productive weeks. For Remote Talents we calculate that same number of hours × the chosen all-in rate. Paid holiday and absence reduce the number of productive weeks; we don’t add the salary for those on top of the costs again.
This is an indication of recurring staffing costs. Taxes, tax effects, one-off costs and your own management time are not included. Percentages and costs vary by situation. The starting values are based on a typical Dutch employee; enter your own salary and employer costs for your country.
Work experience in our talent poolExperience at big names.
Experience at big names.
Talent for your company.
From junior to senior. These are some of the large organisations that candidates from our talent pool have worked for. We also place plenty of talent with experience at smaller companies and startups.
Eva
Customer service representative
Work experience atKPN
OperationalDaan
Online Marketer (SEA)
Work experience atCoolblue
SpecialistPieter
Marketing Director
Work experience atHeineken
Executive levelLotte
Personal Assistant
Work experience atSamsung
OperationalBas
IT support technician
Work experience atMicrosoft
SpecialistMarjan
Communications Director
Work experience atPhilips
ManagerialThomas
Accounts payable clerk
Work experience atIBM
OperationalSanne
Developer & data analyst
Work experience atABN AMRO
SpecialistRuben
Creative Director
Work experience atSBS / Talpa Network
ManagerialAnne
Assistant Accountant
Work experience atBDO
OperationalYara
Marketing and communications officer
Work experience atRabobank
SpecialistAnouk
Customer service manager
Work experience atEaton
ManagerialKoen
Customer service representative
Work experience atING
OperationalMarieke
Marketing manager
Work experience atTeledyne FLIR
SpecialistJoris
Head of Sales & Operations
Work experience atViva Wallet
ManagerialNora
Social media and community officer
Work experience atbol
OperationalVictor
Senior designer
Work experience atViktor & Rolf
SpecialistHenk
Executive Assistant
Work experience atKLM
OperationalSander
Finance Manager
Work experience atDesign Bridge (WPP)
SpecialistWhat work do you want
to hand over?
From junior to senior.
Discover the possibilities for your team.
Choose your roleSwipe for more roles
Sales
Junior2 years’ experience
Jill
Cold caller
Calls new business contacts using an agreed call script. Asks initial questions, records responses and schedules appointments for your sales colleagues.
Tools & systems
- Aircall
- HubSpot
- Google Sheets
Mid-level5 years’ experience
Thomas
B2B Account Manager
Conducts sales conversations, writes proposals and grows client relationships. Experience with software and business services.
Tools & systems
- Pipedrive
- Sales Navigator
- Teams
Senior10+ years’ experience
Mark
Sales manager
Brings structure to the pipeline, coaches sales staff and discusses the forecast. Worked for growing service providers.
Tools & systems
- Salesforce
- HubSpot
- Power BI
Mid-level5 years’ experience
Casper
B2B cold caller
Makes cold outreach calls for business services. Asks follow-up questions, handles objections and schedules qualified appointments for account managers.
Tools & systems
- Pipedrive
- Aircall
- Sales Navigator
Junior2 years’ experience
Lisa
Sales support
Prepares prospect lists, maintains the CRM and follows up on quotes. Used to client contact for a small B2B team.
Tools & systems
- HubSpot
- Excel
Junior2 years’ experience
Sophie
Lead generation specialist
Finds suitable companies and contacts for your sales team. Builds prospect lists and prepares the first approach.
Tools & systems
- Sales Navigator
- Apollo
- Google Sheets
Mid-level4 years’ experience
Nick
Inside sales representative
Follows up on inbound enquiries and discusses customer questions. Used to giving product advice, preparing quotes and keeping follow-up on track.
Tools & systems
- Pipedrive
- Microsoft 365
- Aircall
Senior8 years’ experience
Robin
Customer success manager
Helps business customers use their software well. Guides the start, discusses results and spots opportunities for expansion.
Tools & systems
- HubSpot
- Intercom
- Notion
Which colleague fits your company?View the current talent pool
How you work togetherYou lead your team.
You lead your team.
We help you get started.
Even if your company mainly works on-site and remote is new to you. We help you choose suitable tasks and integrate your colleague into your existing team.
Day-to-day collaborationDirect contact. Clear agreements.
Your organisation
Tasks, priorities
and feedback
Your colleague
Carrying out the work
and coordinating
Remote Talents supports
Training · tools · support
You agree tasks and deadlines. Your colleague carries out the work and coordinates with you. You discuss the result and give feedback. We help with training, tools and support.
What you also getA good start.
A good start.
And support afterwards.
A good start on both sidesYou learn to manage remotely.
You learn to manage remotely.
Your colleague receives training and coaching.
You get a kick-off and training in remote management. Your colleague gets extensive training in remote working and guidance from a talent coach, focused on communication, collaboration and productivity.
- Remote management training for you
- Training and a talent coach for your colleague
- You decide tasks, priorities and feedback
You work together. We support.
One contract. One invoice.
We take care of the contract and payment. Your dedicated contact person helps with questions about our services.
GDPR agreements before the start
Confidentiality, a data processing agreement and clear agreements on data and access. We check laptop security before the start.
Clear terms
Free replacement if it doesn’t click. Cancellable monthly, with a 30-day notice period.
From first conversation
to your new colleague.
Usually up and running around day 15.
With training and support for the collaboration.
- Day 1
Introduction call
You tell us what work you want to outsource, how many hours and from when.
- Around day 10
The first profiles
You receive the CVs of 3 to 4 suitable candidates.
- Around day 12
You choose
You speak to the candidates yourself and choose who fits you.
- Around day 15
Your colleague starts
We take care of the contract and payment. You receive training in remote management. Your colleague receives training and a talent coach. You onboard your colleague.
Support on both sides. From the start.
Weekly guidance calls during the first six weeks. Your colleague receives training and coaching. If the match isn’t right, we support you both and find a free replacement.
You know up front
what it costs.
Choose the language and experience you need.
The all-in rate is stated in every proposal.
EN
English-speaking
Talent from Africa, Asia and South America, among other regions.
Junior to mid-level€13–€19per hour, all-in
Mid-level to senior+€19–€25per hour, all-in
Need more experience or specialist knowledge? We agree the profile with you in advance.
NL
Dutch-speaking
Talent from the Caribbean, including with Dutch as a native language.
Rate for your role€13–€19per hour, all-in
Fluent Dutch · rates tailored to the role
NL / DE
Native Dutch / German speakers abroad
Dutch and German people living abroad, with their native language and business context.
Junior to mid-level€23–€29per hour, all-in
Mid-level to senior+€29+per hour, all-in
Senior, managerial or specialist: the rate depends on experience and responsibility.
Our price promiseGuaranteed to cost less than
Guaranteed to cost less than
an equivalent local hire.
We only make a proposal if the total cost is lower than hiring the same role locally. We compare the same role, experience and hours, including local employer costs. You receive that comparison upfront.
Up to 80%lower total staffing costsSavings vary by role and situation. This is a maximum, not a fixed percentage for every profile.
What’s included?
Selection, contract, payment, training, our own software, time tracking, reporting and support. You manage the day-to-day work yourself and only pay for productive, registered hours.
Cancellable monthly
No fixed term. With a 30-day notice period.
Only the all-in hourly rate
No recruitment or start-up fees.
Free replacement if it doesn’t click
Then we’ll find a suitable replacement for free.
Which talent fits your role and budget?
Discover which talent fits your role.
The organisation behind the collaborationBuilt on eight years of
Built on eight years of
hands-on experience with remote teams.
Our team of recruiters, operations and account managers helps you from selection to a good start. With training, talent coaching and our own software. You direct your colleague’s work.
RecruitmentOperationsFinanceAccount management
Your questions.
Clear answers.
Prefer to talk it through together?
That’s what the introduction call is for.
Does remote staff suit my business?
Your business doesn’t have to work fully online. We look at which tasks can be done remotely behind a computer, from 20 hours per week. Training and support help you integrate the colleague into your existing team. You stay in charge of onboarding and day-to-day management.
How much do I have to manage myself?
You set tasks, priorities and deadlines and give feedback, just as with any colleague. We help with training, our own software and support. Your regular contact person is for our service; day-to-day management is up to you.
How do I receive candidate profiles?
Leave your role and contact details and then schedule a no-obligation introduction call. In the call we clarify your tasks, wishes and budget. We then select suitable candidates and check their current availability. You receive the profiles we can propose for your role, with experience and rate.
What if it doesn’t click?
Then we’ll find a replacement for free. The collaboration is cancellable monthly, with a 30-day notice period. The notice period leaves room for a handover.
How does it work with working hours and communication?
Your colleague works the hours you need, fully or partly during your business hours. We take your time zone into account when we select candidates. You use your own tools and you get a WhatsApp group with our team.
How are legal matters and privacy arranged?
You sign one agreement with Remote Talents. We handle the contracting and payment. The set-up depends on the professional and the country of work.
Before the start we put GDPR agreements in place: a data processing agreement, confidentiality and arrangements on access to systems and client data. We check key security settings on the laptop and accounts. Your colleague only gets the access needed for the work.
Discover which talent suits youWhich colleague will move
Which colleague will move
your business forward?
Leave your wishes and contact details. We’ll look at which profiles in our current talent pool match your role, wishes and budget.
- Talent that fits your role and wishes
- Information on rates and cooperation
- Personal advice about your organisation
No fixed term. Cancellable monthly with a 30-day notice period.
Guaranteed to cost less than an equivalent local hire.
The difference can be up to 80%. How we compare the costs
We confirm availability and rate with the proposal.
Junior2 years’ experience
Jill
Cold caller
Calls new business contacts using an agreed call script. Asks initial questions, records responses and schedules appointments for your sales colleagues.
Tools & systems
- Aircall
- HubSpot
- Google Sheets
Mid-level5 years’ experience
Thomas
B2B Account Manager
Conducts sales conversations, writes proposals and grows client relationships. Experience with software and business services.
Tools & systems
- Pipedrive
- Sales Navigator
- Teams
Senior10+ years’ experience
Mark
Sales manager
Brings structure to the pipeline, coaches sales staff and discusses the forecast. Worked for growing service providers.
Tools & systems
- Salesforce
- HubSpot
- Power BI
Mid-level5 years’ experience
Casper
B2B cold caller
Makes cold outreach calls for business services. Asks follow-up questions, handles objections and schedules qualified appointments for account managers.
Tools & systems
- Pipedrive
- Aircall
- Sales Navigator
Junior2 years’ experience
Lisa
Sales support
Prepares prospect lists, maintains the CRM and follows up on quotes. Used to client contact for a small B2B team.
Tools & systems
- HubSpot
- Excel
Junior2 years’ experience
Sophie
Lead generation specialist
Finds suitable companies and contacts for your sales team. Builds prospect lists and prepares the first approach.
Tools & systems
- Sales Navigator
- Apollo
- Google Sheets
Mid-level4 years’ experience
Nick
Inside sales representative
Follows up on inbound enquiries and discusses customer questions. Used to giving product advice, preparing quotes and keeping follow-up on track.
Tools & systems
- Pipedrive
- Microsoft 365
- Aircall
Senior8 years’ experience
Robin
Customer success manager
Helps business customers use their software well. Guides the start, discusses results and spots opportunities for expansion.
Tools & systems
- HubSpot
- Intercom
- Notion
Junior2 years’ experience
Naomi
Finance assistant
Processes purchase invoices, books bank transactions and helps with accounts receivable management. Experience with the bookkeeping of SMEs.
Tools & systems
- Exact Online
- Excel
- Basecone
Mid-level5 years’ experience
Sanne
Assistant accountant
Prepares annual accounts and VAT returns and reviews bookkeeping records. Used to working with Dutch accountants.
Tools & systems
- Twinfield
- AFAS
- Visionplanner
Senior9 years’ experience
Daniel
Financial controller
Handles month-end closings, budgets and financial reporting. Makes figures clear for business owners and management.
Tools & systems
- SAP
- Power BI
- Excel
Junior2 years’ experience
Elise
Accounts receivable clerk
Keeps track of outstanding invoices and follows up on payments. Works carefully and records agreements clearly.
Tools & systems
- Exact Online
- Excel
- Outlook
Mid-level5 years’ experience
Demi
Accounts payable clerk
Checks supplier invoices, processes payments and investigates discrepancies. Experience with purchase orders and month-end closings.
Tools & systems
- SAP
- Basecone
- Excel
Senior11 years’ experience
Vincent
Finance manager
Brings structure to reporting, cash flow and financial processes. Supports business owners with budgets and business decisions.
Tools & systems
- AFAS
- Power BI
- Excel
Junior2 years’ experience
Mila
Virtual assistant
Keeps the inbox and calendar in order and schedules appointments. Supports a business owner with customer contact and daily administration.
Tools & systems
- Google Workspace
- Calendly
- Trello
Mid-level5 years’ experience
Emma
Personal assistant
Organises calendars, travel and meetings. Prepares documents and tracks actions for a director or small team.
Tools & systems
- Microsoft 365
- Notion
- Teams
Senior9 years’ experience
Charlotte
Executive assistant
Supports executives with complex calendars, meetings and confidential files. Keeps an overview across multiple ongoing projects.
Tools & systems
- Microsoft 365
- Asana
- Zoom
Junior1 year’s experience
Anna
Inbox and calendar assistant
Brings order to a full inbox and schedules appointments. Helps a business owner with recurring practical tasks.
Tools & systems
- Gmail
- Calendly
- Google Drive
Mid-level4 years’ experience
Lotte
Operations assistant
Supports daily operations with scheduling, customer contact and administration. Keeps track of what still needs to be done and follows up on actions.
Tools & systems
- ClickUp
- Google Workspace
- Slack
Senior9 years’ experience
Marloes
Management assistant
Prepares meetings and management reports. Combines calendar management with coordinating practical projects.
Tools & systems
- Microsoft 365
- SharePoint
- Asana
Junior2 years’ experience
Julia
Marketing assistant
Creates social posts, schedules newsletters and maintains the website. Experience with content for small businesses and online stores.
Tools & systems
- Canva
- Mailchimp
- WordPress
Mid-level5 years’ experience
Daan
Performance marketer
Manages Google and Meta campaigns and improves landing pages. Reports on leads, costs and campaign results.
Tools & systems
- Google Ads
- Meta Ads
- GA4
Senior10+ years’ experience
Eva
Marketing strategist
Translates business goals into a marketing plan and directs campaigns. Connects brand, content and lead generation.
Tools & systems
- HubSpot
- Looker Studio
- SEMrush
Junior2 years’ experience
Amber
Social media assistant
Creates and schedules social media content. Responds to messages and tracks which topics resonate with the target audience.
Tools & systems
- Canva
- Meta Business Suite
- CapCut
Mid-level5 years’ experience
Jesse
SEO & content specialist
Researches search queries and writes clear web copy. Improves existing content and works with designers and developers.
Tools & systems
- Ahrefs
- Search Console
- WordPress
Senior8 years’ experience
Elena
Email and CRM marketer
Builds email campaigns and customer segments for online stores and service providers. Tests the customer journey and improves follow-up.
Tools & systems
- Klaviyo
- HubSpot
- GA4
Junior1 year’s experience
Shanice
Administrative assistant
Enters data, checks documents and processes orders. Works accurately in the daily back office of a small business.
Tools & systems
- Excel
- Outlook
- Google Drive
Mid-level4 years’ experience
Roshni
Back-office assistant
Processes quotes, orders and invoices. Coordinates with customers and suppliers and keeps the administration up to date.
Tools & systems
- Exact Online
- Microsoft 365
- Salesforce
Senior8 years’ experience
Laura
Administrative coordinator
Brings structure to the back office, safeguards files and improves ways of working. Experience with project and order administration.
Tools & systems
- AFAS
- Excel
- SharePoint
Junior2 years’ experience
Anjali
Order processor
Processes orders and checks customer and product data. Keeps customers and colleagues informed of the status.
Tools & systems
- Shopify
- Excel
- Outlook
Mid-level4 years’ experience
Merel
Scheduling coordinator
Schedules appointments and jobs for a service company. Coordinates changes and keeps an overview during busy periods or absences.
Tools & systems
- Microsoft 365
- Monday.com
- Google Maps
Senior9 years’ experience
Rakesh
Project administrator
Keeps track of project files, hours and budgets. Supports project managers with timely information for invoicing and progress.
Tools & systems
- AFAS
- Excel
- SharePoint
Junior2 years’ experience
Jayden
Customer service representative
Helps customers by phone, chat and email with orders and invoices. Records questions and agreements clearly.
Tools & systems
- Zendesk
- WhatsApp Business
- Outlook
Mid-level5 years’ experience
Fleur
Customer support specialist
Resolves more complex customer questions and maintains the knowledge base. Experience with e-commerce and mentoring new colleagues.
Tools & systems
- Freshdesk
- Shopify
- Teams
Senior8 years’ experience
Miguel
Technical support specialist
Investigates technical issues and guides users step by step. Documents solutions and coordinates with developers.
Tools & systems
- Jira Service Management
- Microsoft 365
- Confluence
Junior1 year’s experience
Levi
Webshop customer service
Helps customers with orders, deliveries and returns. Responds via email and chat and liaises with the warehouse where needed.
Tools & systems
- Gorgias
- Shopify
- WhatsApp Business
Mid-level5 years’ experience
Aisha
Customer care specialist
Handles complaints and more difficult customer questions with care. Helps improve the quality of answers and the knowledge base.
Tools & systems
- Zendesk
- Salesforce
- Teams
Senior8 years’ experience
Benjamin
Customer success specialist
Guides customers in using an online service. Connects support, onboarding and product feedback to resolve questions faster.
Tools & systems
- Intercom
- HubSpot
- Loom
Junior2 years’ experience
Carlo
Frontend developer
Builds responsive web pages, implements design changes and fixes bugs. Works with an experienced developer.
Tools & systems
- React
- JavaScript
- Git
Mid-level5 years’ experience
Tim
Fullstack developer
Builds web applications and API integrations. Has experience with webshops, customer portals and testing new features.
Tools & systems
- Laravel
- Vue
- MySQL
Senior9 years’ experience
Jeroen
Developer & data analyst
Creates data integrations, automations and dashboards. Translates questions from the organisation into usable software and reports.
Tools & systems
- Python
- SQL
- Power BI
Junior2 years’ experience
Adrian
WordPress developer
Builds and maintains WordPress websites. Handles content, adjusts layouts and fixes simple technical problems.
Tools & systems
- WordPress
- Elementor
- HTML/CSS
Mid-level5 years’ experience
Kevin
Backend developer
Develops APIs and application logic for web platforms. Pays attention to tests, access rights and clear documentation.
Tools & systems
- Node.js
- PostgreSQL
- Docker
Senior8 years’ experience
Oliver
QA automation engineer
Builds automated tests for web applications. Helps teams find errors sooner and brings structure to releases and quality checks.
Tools & systems
- Playwright
- TypeScript
- GitHub Actions
Junior2 years’ experience
Andrea
Automation assistant
Builds simple workflows and checks the output. Assists with connecting forms, CRM and spreadsheets.
Tools & systems
- Zapier
- Make
- Google Sheets
Mid-level4 years’ experience
Lars
AI & automation specialist
Automates recurring processes with API integrations and AI. Documents workflows and builds in checks and error notifications.
Tools & systems
- n8n
- OpenAI API
- Airtable
Senior8 years’ experience
Bram
Automation developer
Designs integrations between business software and AI applications. Pays attention to data quality, access rights and workflow maintenance.
Tools & systems
- Python
- n8n
- REST APIs
Junior2 years’ experience
Emilie
No-code builder
Creates simple internal apps and dashboards. Connects forms to data sources and tests whether data is processed correctly.
Tools & systems
- Airtable
- Softr
- Make
Mid-level5 years’ experience
Tom
CRM automation specialist
Sets up CRM processes, lead follow-up and notifications. Brings structure to the handover between marketing, sales and operations.
Tools & systems
- HubSpot
- n8n
- Zapier
Senior9 years’ experience
Sebastian
AI integration engineer
Develops AI integrations for internal processes and customer questions. Builds in checks and makes usage and maintenance transparent.
Tools & systems
- Python
- OpenAI API
- FastAPI
Junior2 years’ experience
Zoë
Content designer
Creates social posts, ads and presentations in your brand style. Experience with visual content for small businesses.
Tools & systems
- Canva
- Photoshop
- CapCut
Mid-level5 years’ experience
Lotte
Graphic designer
Designs brand materials, web visuals and print. Translates a brief into consistent designs for online and print.
Tools & systems
- Illustrator
- InDesign
- Figma
Senior8 years’ experience
Rafael
Video editor & motion designer
Edits interviews, product videos and ads. Adds animations, subtitles and colour correction for different channels.
Tools & systems
- Premiere Pro
- After Effects
- DaVinci Resolve
Junior2 years’ experience
Isabel
DTP operator
Neatly lays out files for print and digital publications. Works from existing templates and safeguards the brand style.
Tools & systems
- InDesign
- Illustrator
- Canva
Mid-level5 years’ experience
Jade
UX/UI designer
Designs clear websites and customer portals. Works from user flow and wireframe to a design that developers can build.
Tools & systems
- Figma
- FigJam
- Webflow
Senior9 years’ experience
Leon
Brand designer
Translates a brand story into a recognisable visual identity. Designs systems and assets that a team can keep using on its own.
Tools & systems
- Illustrator
- Photoshop
- Figma
Junior2 years’ experience
Paolo
CAD drafter
Develops 2D drawings and implements revisions based on your instructions. Keeps files and drawing lists organised.
Tools & systems
- AutoCAD
- SketchUp
- Excel
Mid-level5 years’ experience
Ravindra
BIM modeller
Creates and manages architectural 3D models. Checks connections and implements changes in consultation with the project team.
Tools & systems
- Revit
- Navisworks
- AutoCAD
Senior9 years’ experience
Sander
Mechanical engineering drafter
Develops technical designs into production drawings and bills of materials. Experience with machine parts and coordinating with suppliers.
Tools & systems
- SolidWorks
- Inventor
- AutoCAD
Junior2 years’ experience
Quincy
Architectural drafter
Develops floor plans and elevations based on a design. Processes feedback and keeps track of drawings and revisions.
Tools & systems
- AutoCAD
- SketchUp
- Revit
Mid-level5 years’ experience
Adam
MEP drafter
Creates drawings and models for technical installations. Coordinates details with engineers and implements changes in the project model.
Tools & systems
- Revit MEP
- AutoCAD
- Navisworks
Senior10 years’ experience
Wesley
Product designer
Develops product ideas into 3D models and technical documentation. Takes materials, manufacturability and assembly into account.
Tools & systems
- SolidWorks
- Fusion 360
- KeyShot
Junior3 years’ experience
Noa
Project coordinator
Keeps schedules and action lists up to date and organises project meetings. Flags delays and supports the project manager.
Tools & systems
- Asana
- Excel
- Teams
Mid-level6 years’ experience
Maarten
Project manager
Keeps the scope, schedule and budget of digital projects on track. Coordinates with customers, developers and other stakeholders.
Tools & systems
- Jira
- Monday.com
- Confluence
Senior10+ years’ experience
Ruben
Operations manager
Improves work processes, monitors capacity and coordinates teams. Gives management clear insight into progress and bottlenecks.
Tools & systems
- ClickUp
- Power BI
- Microsoft 365
Junior2 years’ experience
Nora
PMO officer
Supports project managers with minutes, actions and overviews. Makes sure project information is properly maintained in one place.
Tools & systems
- Microsoft 365
- Trello
- Notion
Mid-level6 years’ experience
Sam
Customer service team leader
Coordinates daily staffing and coaches support staff. Keeps an eye on quality, workload and recurring customer questions.
Tools & systems
- Zendesk
- Excel
- Teams
Senior10 years’ experience
Wouter
Agile delivery lead
Helps digital teams deliver predictably. Maps out dependencies, priorities and bottlenecks and keeps stakeholders engaged.
Tools & systems
- Jira
- Confluence
- Miro
Junior1 year’s experience
Reshma
Data entry clerk
Completes product and customer data and checks entries for errors. Helps with research and cleaning up files.
Tools & systems
- Excel
- Google Sheets
- Airtable
Mid-level5 years’ experience
Nina
Recruiter
Sources candidates, conducts first interviews and keeps track of the hiring schedule. Experience with vacancies for SMEs and startups.
Tools & systems
- LinkedIn Recruiter
- Recruitee
- Teams
Senior8 years’ experience
Marco
Supply chain planner
Plans orders and inventory and coordinates with suppliers. Maps out lead times and risks for the operations team.
Tools & systems
- SAP
- Excel
- Power BI
Junior2 years’ experience
Liv
Research assistant
Looks up information on companies, markets and products. Organises findings clearly in a file and checks the sources used.
Tools & systems
- Google Sheets
- Notion
Mid-level5 years’ experience
Hanna
HR support assistant
Supports HR administration and the onboarding of new colleagues. Answers practical questions and keeps track of agreements.
Tools & systems
- AFAS
- Microsoft 365
- Personio
Senior8 years’ experience
Oscar
E-commerce specialist
Improves product information, online store processes and daily operations. Works with marketing, customer service and logistics.
Tools & systems
- Shopify
- Channable
- GA4
Junior
Cold caller
About Jill
Jill started in sales support and discovered that phone contact suits her well. She prefers to work with a clearly defined target audience and a call script that she can sharpen together with the sales team. After a call, she records what is going on, who makes the decision and which next step has been agreed.
Work experience
Cold caller
Lead generation agency for business service providers · 1 year and 6 months- Called decision-makers based on pre-verified prospect lists.
- Asked about the current situation and handed over interested contacts with call notes.
Sales support
Small provider of business training · 6 months- Verified contact details and updated call activity in HubSpot.
- Confirmed appointments by email and kept track of callback requests.
Mid-level
B2B Account Manager
About Thomas
Thomas has experience selling software subscriptions and business services to SMEs. He can turn an initial enquiry into a proposal and stays involved in the follow-up. For technical questions he involves a product specialist, so that the commitments in a quotation remain feasible.
Work experience
B2B Account Manager
Software supplier for service providers · 3 years- Discussed work processes with prospective customers and prepared product demos.
- Wrote proposals and coordinated the handover of new customers to implementation.
Inside sales representative
Business training organisation · 2 years- Followed up on enquiries for team training and prepared quotations.
- Stayed in touch with existing customers about follow-up enquiries.
Senior
Sales manager
About Mark
Mark grew from account management into leading a sales team. His experience is with service providers where many opportunities were in the CRM, but the follow-up was not always clear. He brings structure to sales stages, reviews live deals and coaches colleagues on their conversations. He stays personally involved in more complex proposals.
Work experience
Sales manager
Growing business service provider · 4 years- Introduced fixed sales stages and a weekly pipeline meeting.
- Coached account managers and discussed forecasts with management.
- Aligned lead quality agreements with marketing.
Senior account manager
Provider of software and implementation services · 4 years- Guided longer sales cycles involving multiple stakeholders.
- Worked with consultants on the content and planning of quotations.
Account manager
Inside sales team for SMEs · 2 years- Conducted sales calls and built up his own customer base.
Mid-level
B2B cold caller
About Casper
Casper is used to cold outreach for services that need explaining first. He opens a conversation with a concrete reason and asks follow-up questions before proposing an appointment. For him, an appointment is only useful once the sales team knows what the question is and why a follow-up conversation could be worthwhile.
Work experience
B2B cold caller
Lead generation partner for IT and business services · 3 years- Called decision-makers and discussed their current way of working and bottlenecks.
- Recorded needs, objections and follow-up appointments in Pipedrive.
Sales representative
Service provider for small business owners · 2 years- Followed up information requests by phone and scheduled advisory calls.
- Kept callback times and contact history up to date.
Junior
Sales support
About Lisa
Lisa keeps the preparatory work for a sales team in order. She checks prospect data, sets up appointments and finds out which quotations still need a response. She works with agreed next steps and brings in an account manager for substantive questions about price or contract.
Work experience
Sales support assistant
Small B2B team within a training company · 2 years- Built prospect lists and verified companies and contact persons.
- Processed call notes and sent the information that had been agreed.
- Flagged outstanding quotations that needed follow-up.
Junior
Lead generation specialist
About Sophie
Sophie has a background in online research and now supports outreach preparation. She finds companies that fit a target audience and verifies contact details before a list goes to sales. At handover she shows why a company is interesting, rather than just supplying names and email addresses.
Work experience
Lead generation specialist
Agency for B2B marketing and lead generation · 1 year and 6 months- Selected companies by industry, size and relevant contact roles.
- Verified contact details and removed duplicate records.
Research assistant
Small business service provider · 6 months- Gathered public company information for account managers.
- Worked up findings into clear research files.
Mid-level
Inside sales representative
About Nick
Nick likes to work at the intersection of product advice and sales follow-up. He goes through enquiries, asks for missing information and prepares a proposal. In earlier roles he was also the point of contact between account management and order processing, so he knows well what information is needed at handover.
Work experience
Inside sales representative
Supplier of business products and services · 2 years and 6 months- Discussed enquiries by phone and drew up quotations with the account manager.
- Monitored follow-up and coordinated delivery questions with the back office.
Sales support assistant
Business trading company · 1 year and 6 months- Checked enquiries for missing product and customer details.
- Kept track of quotation versions and contact moments in the CRM.
Senior
Customer success manager
About Robin
Robin combines a background in customer contact with experience in guiding software customers. The emphasis is on a good start, repeat usage and clear expectations. Robin routes problems to the right colleague and only discusses upgrades once it is clear what a customer needs.
Work experience
Customer success manager
Software company for business users · 4 years- Guided new customers through setup and first use.
- Discussed usage, open questions and renewals with contacts.
Customer success specialist
Online business service provider · 3 years- Created explanations and short instructions for recurring user questions.
- Collected product feedback and coordinated next steps with support.
Customer service representative
Digital customer service team · 1 year- Answered user questions and documented solutions.
Junior
Finance assistant
About Naomi
Naomi supports the daily bookkeeping of small businesses. She books invoices and bank transactions, checks for missing information and prepares questions for the bookkeeper. When there are discrepancies, she looks up the underlying documents; final review and approval remain with the responsible finance employee.
Work experience
Finance assistant
Accounting firm for SMEs · 1 year and 6 months- Checked submitted invoices in Basecone and processed entries in Exact Online.
- Investigated differences between bank transactions and open items.
Administrative assistant
Small trading company · 6 months- Collected invoices and kept payment and contact details up to date.
- Put missing documents on a query list for the bookkeeping team.
Mid-level
Assistant accountant
About Sanne
Sanne works on compilation files for entrepreneurs and small private limited companies (BVs). She checks whether the books reconcile, investigates unclear items and prepares figures for an accountant to review. She is used to asking customers specific questions and recording the answers with the right supporting evidence in the file.
Work experience
Assistant accountant
Accounting firm with an SME portfolio · 3 years- Prepared annual accounts files and schedules for review by the accountant.
- Checked reconciliations and drew up questionnaires for customers.
Bookkeeper
Bookkeeping firm for entrepreneurs · 2 years- Processed ledgers and prepared VAT overviews.
- Investigated differences in accounts receivable, accounts payable and general ledger accounts.
Senior
Financial controller
About Daniel
Daniel has experience with financial closings at internationally operating companies. He connects the figures from the ERP with practical reports for management and budget holders. Besides preparing reports, he pays attention to reconciliations and explanations: which entries are still missing, and why does a result deviate?
Work experience
Financial controller
International distribution company · 4 years- Coordinated month-end closes and checked balance sheet schedules.
- Produced reports on revenue, costs and working capital in Excel and Power BI.
Management accountant
Business service provider · 3 years- Prepared budgets and forecasts with department heads.
- Analysed variances between actuals and budget.
Finance analyst
Operational finance team · 2 years- Checked data from SAP and compiled financial overviews.
Junior
Accounts receivable clerk
About Elise
Elise likes it when open items and agreements made are clear. She combines maintaining the accounts receivable ledger with friendly, consistent customer contact. When a payment is overdue, she first finds out whether there is an invoice query or an agreed payment date behind it.
Work experience
Accounts receivable clerk
Administration department of a business supplier · 2 years- Sent payment reminders and recorded callback and payment arrangements.
- Investigated differences between receipts and invoices.
- Discussed disputed invoices with the responsible colleague.
Mid-level
Accounts payable clerk
About Demi
Demi has worked with both supplier ledgers in SAP and invoice processing at an accounting firm. She checks whether an invoice matches the order and goods receipt, and investigates differences in a targeted way. She prepares payment proposals and makes sure the required approvals are recorded.
Work experience
Accounts payable clerk
Wholesaler with purchase and goods receipt registration · 3 years- Compared supplier invoices with purchase orders and goods receipt data in SAP.
- Investigated price differences and missing approvals for payment proposals.
Bookkeeper
Accounting firm for small businesses · 2 years- Checked scanned invoices in Basecone and put queries to customers.
- Kept invoice lists and supplied supporting documents up to date.
Senior
Finance manager
About Vincent
Vincent grew from reporting and controlling into coordinating a finance team. He deals with cash flow, closings and the division of responsibilities. His experience is with growing companies where processes are not equally developed everywhere. He can bring structure without setting up a new process for every exception.
Work experience
Finance manager
Growing business service provider · 4 years- Coordinated closings, cash flow planning and financial working agreements.
- Discussed budgets and risks with management and budget holders.
Financial controller
Project-based service provider · 4 years- Produced project reports and checked revenue and cost allocation.
- Built financial overviews with AFAS exports, Excel and Power BI.
Financial analyst
Finance department of a trading company · 3 years- Prepared cost analyses and supported the monthly reporting.
Junior
Virtual assistant
About Mila
Mila supports entrepreneurs who have many customer appointments and recurring admin. She sorts the inbox according to agreed priorities, schedules appointments and keeps the related information up to date. For questions that need substantive decisions, she makes a short action list for the client.
Work experience
Virtual assistant
Support for self-employed entrepreneurs · 2 years- Managed shared calendars and confirmed appointments with customers.
- Organised email and prepared replies based on existing instructions.
- Kept customer documents and recurring actions up to date in Trello.
Mid-level
Personal assistant
About Emma
Emma is used to managing calendars where customer appointments, travel and internal meetings come together. She checks in advance which documents and attendees are needed and follows up on actions after a meeting. When things change, she keeps everyone involved informed and updates the latest travel and meeting information.
Work experience
Personal assistant
Executive office of a business service provider · 3 years- Coordinated calendars and online meetings with internal and external attendees.
- Prepared travel options and bookings and tracked changes.
Management assistant
Small consultancy · 2 years- Gathered meeting documents and worked out decisions and action points.
- Kept presentations, contact lists and shared files up to date.
Senior
Executive assistant
About Charlotte
Charlotte supports executives who work with multiple teams and time zones. She brings calm to complex calendars and makes sure decision points and confidential documents end up in the right place. In earlier roles she also supported projects alongside regular executive support work. She agrees in advance which matters she may handle independently and which need permission first.
Work experience
Executive assistant
International business service provider · 4 years- Coordinated executive calendars, online meetings and the preparation of decisions.
- Monitored follow-up of actions and access to confidential documentation.
Personal assistant
Executive office of a growing consultancy · 3 years- Organised travel and meetings involving multiple stakeholders.
- Supported internal projects with planning and communication.
Management assistant
Professional service provider · 2 years- Prepared meetings and kept executive files up to date.
Junior
Inbox and calendar assistant
About Anna
Anna helps with practical matters that come back every week. She works from clear agreements about the inbox, calendar and document folders. This makes her a good fit for an entrepreneur who wants to decide the content themselves, but is happy to hand over the organising, scheduling and chasing up.
Work experience
Inbox and calendar assistant
Support for a small business · 1 year- Sorted incoming email and set urgent questions aside.
- Scheduled appointments and checked that attendees had the right information.
- Updated contact details and shared folders.
Mid-level
Operations assistant
About Lotte
Lotte has experience in the daily operations of online service providers. She follows up on actions between customer contact, planning and delivery and likes to see information findable in one place. When something gets stuck, she first gathers the missing information and sends a targeted question to the right colleague.
Work experience
Operations assistant
Online agency with recurring client projects · 2 years and 6 months- Tracked project tasks, client updates and recurring deadlines in ClickUp.
- Checked that handovers were complete before work moved on to delivery.
Virtual assistant
Support for an entrepreneur with a small team · 1 year and 6 months- Managed calendars and shared documents.
- Followed up on practical customer questions and maintained the action list.
Senior
Management assistant
About Marloes
Marloes combines management support with organising internal projects. She has experience with meeting cycles, report preparation and keeping track of agreements made. She gathers information from various colleagues, brings it together and flags what is still missing. Financial or policy decisions remain with the responsible manager.
Work experience
Management assistant
Management team of a service organisation · 4 years- Prepared agendas, documents and action lists for periodic management meetings.
- Coordinated the supply of management information and internal presentations.
Personal assistant
Executive office of a mid-sized consultancy · 3 years- Managed executive calendars and organised online meetings.
- Kept track of access, versions and follow-up of confidential documents.
Administrative assistant
Business services · 2 years- Supported scheduling, document management and meeting preparation.
Junior
Marketing assistant
About Julia
Julia has experience with content for home accessories and smaller online stores. She likes to work from a content plan: which products get attention, which imagery is available and what needs updating on the website? She can format a basic visual and newsletter herself and puts substantive choices to the marketer or entrepreneur.
Work experience
Marketing assistant
Online store for home and lifestyle products · 2 years- Created product-focused social posts and scheduled newsletters in Mailchimp.
- Updated copy and images in WordPress.
- Collected campaign images and checked links before publication.
Mid-level
Performance marketer
About Daan
Daan manages paid campaigns for companies that want to generate enquiries or online sales. He looks at the route from ad to landing page to measurement point, so that reports are not only about clicks. He discusses hypotheses and test results with the client and coordinates website changes with a developer.
Work experience
Performance marketer
Digital agency for SMEs and e-commerce · 3 years- Managed search campaigns and social ads within agreed budgets.
- Checked conversion tracking in GA4 and analysed differences between campaigns.
- Prepared tests with ad copy, audiences and landing pages.
Online marketing assistant
Marketing team of an online store · 2 years- Supported product campaigns and checked ad materials.
- Drew up campaign overviews for the responsible marketer.
Senior
Marketing strategist
About Eva
Eva has a background in both hands-on marketing and developing a marketing approach for growing companies. She starts with target audience, proposition and commercial goals and translates these into choices for content and campaigns. She can give a team direction, but can also work out a brief or campaign plan herself. Her experience is mainly in business services.
Work experience
Marketing strategist
Consultancy for growing B2B service providers · 4 years- Developed audience and proposition choices with entrepreneurs and sales teams.
- Translated annual plans into campaign briefs and a workable content plan.
Marketing manager
Business service provider with its own sales team · 4 years- Coordinated content, campaigns and the handover of leads to sales.
- Discussed results using CRM and campaign reports.
Online marketer
Marketing agency for SMEs · 2 years- Ran content and email campaigns for various customers.
Junior
Social media assistant
About Amber
Amber creates short, practical content for social media. She can turn a topic into a post or simple video and takes the brand style and channel into account. She also has experience with community questions, so she sees which topics keep coming back in comments and private messages.
Work experience
Social media assistant
Content agency for local brands and online stores · 1 year and 6 months- Created visuals in Canva and edited short videos in CapCut.
- Scheduled posts and collected questions and comments for the client.
Content assistant
Small lifestyle online store · 6 months- Collected product images and wrote short draft captions.
- Kept track of the publishing schedule and approvals.
Mid-level
SEO & content specialist
About Jesse
Jesse combines writing with working out what visitors are trying to find. He creates content briefs, updates existing pages and checks that the content logically matches the search intent. For technical problems he describes what he finds and agrees the solution with development. His experience is with business websites and online stores.
Work experience
SEO & content specialist
Agency for business websites and e-commerce · 3 years- Researched search queries and created briefs for category and service pages.
- Improved existing copy, internal links and page titles.
- Tracked indexing and search performance via Search Console.
Content marketer
Small business publisher and service provider · 2 years- Wrote articles and updated landing pages in WordPress.
- Gathered input from subject-matter experts and checked publications.
Senior
Email and CRM marketer
About Elena
Elena has worked on email marketing for both online stores and business services. For online stores she uses Klaviyo; for B2B programmes she has experience with HubSpot. She thinks in segments and touchpoints and tests content, triggers and exclusions before a campaign goes live. She discusses the customer data used and the sending agreements with the responsible team.
Work experience
Email and CRM marketer
Marketing agency with e-commerce and B2B customers · 4 years- Built customer segments and email flows in the client’s platform.
- Tested triggers, exclusions and mobile display before sending.
Email marketer
E-commerce company with repeat purchases · 2 years and 6 months- Created newsletters and built lifecycle campaigns in Klaviyo.
- Analysed deliverability, engagement and conversion per campaign.
Marketing assistant
Business service provider · 1 year and 6 months- Supported newsletters and kept contact lists up to date.
Junior
Administrative assistant
About Shanice
Shanice has experience in the back office of a small trading company. She processes data, tracks down missing documents and checks that an order is complete before it moves on. She likes working with a fixed checklist and flags anything unclear rather than filling in missing information herself.
Work experience
Administrative assistant
Small wholesaler with business customers · 1 year- Checked order data and linked documents to the right file.
- Updated customer and product data in Excel.
- Collected missing attachments and kept track of open questions.
Mid-level
Back-office assistant
About Roshni
Roshni knows the route from a customer enquiry to quote, order and invoice. She has worked in teams where sales and administration use different systems and keeps the handover clear. She checks data, follows up on questions to customers or suppliers and makes sure colleagues can find the latest status.
Work experience
Back-office assistant
Supplier of office and business products · 2 years and 6 months- Processed quotes and orders and prepared invoicing in Exact Online.
- Checked customer data and order statuses against the CRM.
- Investigated delivery and invoice queries with sales and suppliers.
Administrative assistant
Service provider for business clients · 1 year and 6 months- Maintained files and customer data in Microsoft 365.
- Processed incoming forms and requested missing information.
Senior
Administrative coordinator
About Laura
Laura has grown from order administration to coordinating a back office. She doesn’t just monitor individual files; she also looks at the agreements the team works by. Think of distributing incoming work, recording exceptions and checking information for reports. She is used to trying out improvements on a small scale with colleagues first.
Work experience
Administrative coordinator
Project-based business service provider · 3 years- Distributed back-office work and monitored deadlines and file quality.
- Developed checklists and agreements for handover and archiving.
Senior administrative assistant
Technical service provider · 3 years- Checked project data and helped colleagues with files that deviated from the norm.
- Collected data for periodic reports in AFAS and Excel.
Order administrator
Trading company serving business customers · 2 years- Processed orders and checked documents for invoicing.
Junior
Order processor
About Anjali
Anjali processes orders for an online shop and is used to product variants, addresses and changes needing to be exactly right. She investigates an irregular order before it goes to fulfilment. For delivery queries, she keeps the customer and the responsible colleague informed with the information available.
Work experience
Order processor
Online shop with an external fulfilment team · 1 year and 6 months- Checked orders and processed agreed changes in Shopify.
- Investigated discrepancies in address and product data with customer service.
Administrative support
Small online retailer · 6 months- Updated order overviews and linked customer messages to orders.
- Tracked corrections and open delivery queries in Excel.
Mid-level
Scheduling coordinator
About Merel
Merel has experience scheduling service appointments and processing changes during the day. She looks at available capacity, travel time and the information a field team needs. She doesn’t just adjust the schedule; she also confirms the change and records what was agreed with the customer.
Work experience
Scheduling coordinator
Service company with on-site technicians · 2 years and 6 months- Scheduled appointments and coordinated changes with customers and technicians.
- Checked addresses, job duration and travel time before an appointment was confirmed.
Back-office assistant
Business maintenance service · 1 year and 6 months- Processed service requests and collected missing job details.
- Kept work orders and follow-up actions up to date in shared overviews.
Senior
Project administrator
About Rakesh
Rakesh has a background in project administration for technical and business service providers. He brings together hours, purchasing and project agreements and flags when information is missing for invoicing or progress reporting. He is used to investigating differences with project managers and keeping the supporting evidence easy to find in the file.
Work experience
Project administrator
Technical service provider with multiple ongoing projects · 4 years- Checked hours, purchase lines and invoice proposals per project.
- Prepared overviews of budget, actual costs and work still to be invoiced.
Finance administrative assistant
Project-based consultancy · 3 years- Processed project postings and checked reconciliations in AFAS.
- Requested missing supporting documentation from project owners.
Administrative assistant
Business services · 2 years- Kept assignment files and invoice attachments up to date.
Junior
Customer service representative
About Jayden
Jayden has experience handling customer queries for an online provider of everyday consumer products. He switches between phone, email and WhatsApp and records what has already been discussed. For returns or invoice queries, he works to the agreed guidelines and brings in a colleague when an exception is needed.
Work experience
Customer service representative
Online shop with phone and digital customer service · 1 year and 6 months- Looked up orders and invoices and gave customers a concrete status update.
- Recorded contact moments and follow-up actions in Zendesk.
Customer contact support agent
Online service provider · 6 months- Answered simple questions via email and WhatsApp Business.
- Escalated more complex reports with the relevant details.
Mid-level
Customer support specialist
About Fleur
Fleur helps with customer queries that need more investigation than a standard answer. She has experience with delivery problems, returns and exceptions in e-commerce. Solutions that come up more often she adds to the knowledge base, so colleagues use the same information. She has also onboarded new support colleagues.
Work experience
Customer support specialist
E-commerce company with multiple product categories · 3 years- Investigated complex delivery and return queries with fulfilment and suppliers.
- Updated response guidelines and coached new colleagues in Freshdesk.
Customer service representative
Online shop in consumer products · 2 years- Handled email and chat queries about orders in Shopify.
- Kept track of customer agreements and open actions.
Senior
Technical support specialist
About Miguel
Miguel has grown from a service desk into investigating more complex user problems. He gathers the steps to reproduce an error, checks what has already been tried and documents the outcome. When development is needed, he submits a report with enough context to continue the search. His experience is in business software and internal IT support.
Work experience
Technical support specialist
Business software platform · 4 years- Investigated error messages and reproduced problems in a test environment.
- Passed tickets to development with examples and the checks carried out.
IT support technician
Internal service desk of a service provider · 3 years- Helped users with workplace and Microsoft 365 questions following set procedures.
- Documented recurring solutions in Confluence.
Service desk analyst
IT service provider · 1 year- Logged reports and gathered basic information for technical colleagues.
Junior
Webshop customer service
About Levi
Levi supports the customer service of an online shop and likes working with clear return and delivery agreements. He looks up an order, records the query and stays in touch while an answer from the warehouse is still pending. His experience is with email, chat and WhatsApp, with Shopify as the source for order information.
Work experience
Online shop customer service representative
Online store with external logistics · 1 year- Answered questions about delivery, changes and return requests.
- Checked order data in Shopify and tracked tickets in Gorgias.
- Requested missing information from the warehouse or the customer.
Mid-level
Customer care specialist
About Aisha
Aisha is used to conversations where a customer is dissatisfied and needs clarity first. She looks up the contact history, asks the right follow-up question and keeps an eye on the agreed solution. As well as handling complaints, she helps improve response texts and spot recurring causes.
Work experience
Customer care specialist
Business and consumer customer service · 3 years- Handled complaints and tracked follow-up on agreements made.
- Discussed recurring contact reasons with the team leader and product colleagues.
Customer support representative
Service provider with subscription products · 2 years- Answered questions about usage, invoices and contract changes.
- Recorded contact history and relevant customer agreements in Salesforce.
Senior
Customer success specialist
About Benjamin
Benjamin has experience guiding users of online services. He makes complicated features easy to understand with a short explanation or screen recording and checks that the customer can move forward. His work touches support and onboarding: solving questions, encouraging usage and passing useful feedback back to the product team.
Work experience
Customer success specialist
Online business service with a self-service platform · 4 years- Guided users through their initial setup and recurring usage questions.
- Made explainer videos in Loom and collected product feedback.
Customer support specialist
Software company for small teams · 2 years- Handled more complex tickets and updated knowledge base articles.
- Clarified unclear product reports with development.
Support representative
Online customer service team · 2 years- Answered user questions via chat and email.
Junior
Frontend developer
About Carlo
Carlo has experience building out interfaces from an existing design. He builds components, checks different screen widths and incorporates feedback from code reviews. He fits well in a team where an experienced developer oversees the technical direction and he can independently deliver well-defined parts.
Work experience
Frontend developer
Small software studio with business web applications · 1 year and 6 months- Built React components and connected screens to existing APIs.
- Fixed display issues and tested changes across different screen widths.
Junior web developer
Agency for business websites · 6 months- Adjusted HTML and CSS based on supplied designs.
- Incorporated feedback from a senior developer in Git.
Mid-level
Fullstack developer
About Tim
Tim develops web applications in which users enter data, retrieve it and exchange it with other systems. He can work on both the Laravel backend and the Vue interface. His experience is in customer portals and operational applications, with attention to clear error messages, access rights and testing changes.
Work experience
Fullstack developer
Software agency for customer portals and web applications · 3 years- Built features in Laravel and Vue and developed API integrations.
- Added tests for application logic and reviewed database changes.
Web developer
Digital agency with online shops and custom modules · 2 years- Maintained websites and developed small application components.
- Worked with designers on forms and user screens.
Senior
Developer & data analyst
About Jeroen
Jeroen combines software development with making business data usable. He first worked on reports and database queries and then moved on to building more data integrations and Python applications. He can translate a question from operations or finance into a data model and dashboard, including checks on the completeness and traceability of the figures.
Work experience
Developer & data analyst
Service provider with multiple operational data sources · 4 years- Built Python integrations and checks for recurring data processing.
- Developed Power BI models and discussed definitions with the users.
BI analyst
Organisation with financial and operational reporting · 3 years- Wrote SQL queries and dashboards for recurring management questions.
- Investigated differences between source data and reports.
Data analyst
Administrative and operational support · 2 years- Produced analyses and checked supplied datasets.
Junior
WordPress developer
About Adrian
Adrian builds and maintains WordPress websites from an existing structure or brief. He builds out pages in Elementor, adjusts the layout and checks forms and navigation after a change. For more complex code problems or server questions, he consults the responsible developer.
Work experience
WordPress developer
Web agency for small business websites · 2 years- Built pages in Elementor and adjusted HTML and CSS.
- Processed content changes and checked the mobile view.
- Tested updates in a test environment first and noted findings.
Mid-level
Backend developer
About Kevin
Kevin focuses on the backend of web platforms. He works on API endpoints, data storage and permissions, and documents his choices so colleagues can continue from there. In earlier projects, he has also done maintenance and incident analysis. As a result, he looks not only at a working feature, but also at logging, tests and predictable behaviour when errors occur.
Work experience
Backend developer
Software team with a business web platform · 3 years- Developed Node.js APIs and designed data models in PostgreSQL.
- Added tests and logging and checked access per user role.
Application developer
Custom software agency · 2 years- Maintained existing application features and investigated errors in data processing.
- Worked with Docker environments for local development and testing.
Senior
QA automation engineer
About Oliver
Oliver started with functional testing and now mainly works on test automation for web applications. He uses that foundation to decide what is worth automating and which checks still need manual attention. His experience with Playwright comes from the later stage of his career. He discusses test coverage, flaky tests and release findings with the development team.
Work experience
QA automation engineer
Product team for business web software · 5 years- Built Playwright tests in TypeScript for key user journeys.
- Connected checks to GitHub Actions and investigated flaky tests.
- Discussed findings and regression risks with developers.
Software tester
Software agency with web applications · 3 years- Wrote test scenarios and ran functional and regression tests.
- Delivered reproducible bug reports with steps and expected outcomes.
Junior
Automation assistant
About Andrea
Andrea supports simple automations around forms, CRM and spreadsheets. She builds from a clear process description and uses test data to check that the steps do what was agreed. She is also used to tracing an error: which record came in, which step got stuck and what should a colleague check?
Work experience
Automation assistant
Online service provider with a lot of recurring administration · 1 year and 6 months- Built simple Zapier and Make workflows from an agreed process.
- Checked new records and tracked failed cases for follow-up.
Operations support assistant
Small online business · 6 months- Maintained data in spreadsheets and checked form submissions.
- Documented recurring tasks for the team.
Mid-level
AI & automation specialist
About Lars
Lars has four years of experience in process automation, including the last two with AI applications. He first maps out the input, exceptions and desired outcome and then builds the workflow. For AI steps, he uses test examples and a review step where needed, for example before generated information goes to a customer.
Work experience
AI & automation specialist
Operational automation agency · 2 years- Built n8n workflows with API integrations and OpenAI steps.
- Tested output, error handling and the handover to human review.
Process automation specialist
Business service provider · 2 years- Automated data transfer between forms and internal overviews.
- Documented process steps and exceptions for maintenance.
Senior
Automation developer
About Bram
Bram has eight years of experience with Python, data processing and integrations. Over the last three years, more work with n8n and AI steps has been added. He likes being involved in processes spanning multiple systems, where error handling and maintenance matter as much as the first working version. He documents which data is processed and who needs to be able to step in when something fails.
Work experience
Automation developer
Custom solutions for operational teams · 3 years- Developed integrations between business software with Python and n8n.
- Built checks, retries and logging around data exchange.
Python developer
Software agency for data processing and integrations · 5 years- Built scripts and REST integrations for recurring data flows.
- Maintained import processes and investigated errors in supplied data.
Junior
No-code builder
About Emilie
Emilie builds simple internal applications for teams that work with many separate forms and spreadsheets. She lays out data and screens clearly and tests with the users whether the way of working is right. She likes working on a well-defined application, such as a request overview or internal customer file.
Work experience
No-code builder
Small service provider with internal process apps · 2 years- Built Airtable bases and simple user screens in Softr.
- Connected forms and status updates with Make.
- Tested permissions and data flows with the responsible colleague.
Mid-level
CRM automation specialist
About Tom
Tom has experience setting up CRM processes for marketing and sales. He first maps out who owns a lead and when an action should start or stop. Then he sets up workflows and notifications. He also watches for exceptions, such as duplicate records, missing fields and customers who are already speaking with another colleague.
Work experience
CRM automation specialist
Business service provider with a marketing and sales team · 3 years- Set up HubSpot workflows for assignment, follow-up and internal notifications.
- Built additional n8n integrations and tested exceptions with users.
CRM support specialist
Agency for commercial processes · 2 years- Cleaned up CRM data and documented fields and working agreements.
- Supported simple automations in HubSpot and Zapier.
Senior
AI integration engineer
About Sebastian
Sebastian has nine years of development experience, including the last three years with AI integrations. Before that, he mainly built APIs and integrations for business processes. He turns an AI prototype into an application with logging, tests and access control. He pays attention to what happens with incomplete input, incorrect answers or an unavailable external service.
Work experience
AI integration engineer
Product and custom development team for internal AI applications · 3 years- Developed Python and FastAPI services around language model applications.
- Built test sets, logging and fallback routes for failure cases.
- Agreed data usage and access rights with the client.
Backend and integration developer
Software agency for business processes · 6 years- Developed Python services and integrations with external APIs.
- Maintained data processing and investigated production issues.
Junior
Content designer
About Zoë
Zoë creates visual content within an existing brand identity. She has experience with social posts, ad variants and presentations for small businesses. She works from a brief, keeps files organised and incorporates feedback into clear versions. For short videos, she can handle simple editing, text and subtitles.
Work experience
Content designer
Creative support for small brands and online shops · 2 years- Created social visuals and ads in Canva and Photoshop.
- Developed presentations using existing brand templates.
- Edited short videos and subtitles in CapCut.
Mid-level
Graphic designer
About Lotte
Lotte designs both digital materials and print and is used to translating a brief into a coherent set of assets. She also looks at the practical delivery: format, file type, finish and usability for the next colleague. Her experience ranges from campaign visuals and brochures to simple web visuals.
Work experience
Graphic designer
Design agency for business communication · 3 years- Designed campaign materials, brochures and presentation materials.
- Prepared print-ready files and delivered online variants.
Junior designer
Marketing team of a service provider · 2 years- Developed designs within an existing visual identity.
- Processed corrections and maintained versions and source files.
Senior
Video editor & motion designer
About Rafael
Rafael combines editing with motion design for interviews, product videos and ads. He helps shape the structure of a story and makes versions for different channels. His experience also includes colour correction and preparing material for a next editor. In feedback rounds, he works with clear timecodes and versions.
Work experience
Video editor & motion designer
Creative production studio · 3 years- Edited interviews and brand videos and added animations in After Effects.
- Produced different lengths and aspect ratios from the same production.
Video editor
Online campaign agency · 3 years- Edited product videos and ad material in Premiere Pro.
- Handled subtitling and colour corrections, including in DaVinci Resolve.
Editing assistant
Small video production company · 2 years- Organised footage and prepared edits and exports.
Junior
DTP operator
About Isabel
Isabel has experience polishing existing designs. She checks text, images, margins and file settings and processes corrections carefully. She likes working with recurring publications and templates, where consistency matters more than coming up with a new design every time.
Work experience
DTP operator
Agency for business publications · 1 year and 6 months- Laid out brochures and digital documents in InDesign.
- Checked images, pagination and files before delivery.
Creative support assistant
Marketing team of a small business · 6 months- Adjusted existing templates and processed text corrections.
- Organised image material and delivered variants in the right format.
Mid-level
UX/UI designer
About Jade
Jade designs interfaces for websites and customer portals. She starts with the steps a user needs to be able to complete and develops them into wireframes and a visual design. She also has experience building simple pages in Webflow. For custom software, she aligns components, interactions and edge cases with developers.
Work experience
UX/UI designer
Digital agency for websites and customer portals · 3 years- Developed user flows, wireframes and interfaces in Figma.
- Tested prototypes with users and incorporated findings into the design.
Web designer
Agency for small business websites · 2 years- Designed pages and built simple websites in Webflow.
- Aligned content, navigation and mobile view with the client.
Senior
Brand designer
About Leon
Leon develops visual identities and translates them into assets a team can keep using. His experience is with service providers and consumer brands that want to sharpen their look and feel. He works from the brand story and target audience and records design choices in practical guidelines. Besides the concept, he can also develop the first applications and templates.
Work experience
Brand designer
Creative agency for brand identity · 4 years- Developed visual identities and worked out style routes with clients.
- Created guidelines and templates for consistent application.
Graphic designer
Design studio for campaigns and communication · 3 years- Designed assets for online campaigns, presentations and print.
- Ensured consistency across different applications.
Junior designer
Marketing and communications team · 2 years- Developed brand style materials and prepared files for publication.
Junior
CAD drafter
About Paolo
Paolo develops drawings from supplied sketches and instructions. He has experience with floor plans, simple elevations and revisions in AutoCAD. He checks dimensions and file versions against the brief and raises anything unclear with the responsible draughtsperson or engineer.
Work experience
CAD drafter
Agency for architectural drafting support · 1 year and 6 months- Developed 2D drawings and revisions based on supplied data.
- Checked layers, dimensions and references against the drawing conventions.
Drafting assistant
Small technical design agency · 6 months- Converted sketches into simple drawing sheets.
- Kept track of file names, revision numbers and drawing lists.
Mid-level
BIM modeller
About Ravindra
Ravindra has experience with architectural Revit models for residential construction and smaller commercial projects. He develops components, processes comments and checks how disciplines fit together. During model checks, he records any differences found and agrees which change is needed. He is used to fixed agreements on model structure, naming and delivery.
Work experience
BIM modeller
Architectural firm with projects for architects · 3 years- Developed Revit models from supplied designs and project agreements.
- Checked connections in Navisworks and processed agreed changes.
Architectural CAD drafter
Drafting agency for residential construction projects · 2 years- Created floor plans, sections and details in AutoCAD.
- Kept track of revisions and comments from the project team.
Senior
Mechanical engineering drafter
About Sander
Sander develops technical designs for mechanical engineering and manufacturing. He looks at dimensions, components and the information a supplier needs to make something. He has experience with both modelling and managing revisions and bills of materials. He coordinates design changes with the responsible engineer and the suppliers involved.
Work experience
Mechanical engineering drafter
Machine builder with custom components · 4 years- Created 3D models, production drawings and bills of materials in SolidWorks.
- Processed design changes after consulting with engineering and suppliers.
Technical draughtsperson
Industrial drafting support firm · 3 years- Detailed assemblies and parts in Inventor and AutoCAD.
- Checked revisions and the completeness of drawing packages.
Junior CAD drafter
Supplier to the manufacturing industry · 2 years- Supported the detailing of parts and maintained drawing lists.
Junior
Architectural drafter
About Quincy
Quincy supports the development of architectural drawings. He can turn a supplied design into floor plans and elevations, and he processes feedback in successive revisions. In Revit he has experience with simple model adjustments under supervision. He likes to keep track of what has changed and which comments are still open.
Work experience
Architectural drafter
Small firm for residential construction and renovations · 1 year and 6 months- Developed floor plans and elevations from supplied designs.
- Processed dimension corrections and simple changes in AutoCAD and Revit.
Drafting assistant
Architectural design firm · 6 months- Created simple visualisations in SketchUp.
- Kept track of comments and revisions for the project manager.
Mid-level
MEP drafter
About Adam
Adam develops drawings and models for building services installations. He coordinates routes, connections and changes with engineers and other drafters. His experience lies in detailing and checking models and drawing packages; he receives the technical starting points from the project team. He records bottlenecks so it is clear where coordination is needed.
Work experience
MEP drafter
Building services consultancy for commercial projects · 3 years- Developed installation models in Revit MEP based on engineering input.
- Checked connections and discussed clashes found in Navisworks checks.
CAD drafter, building services
Drafting firm for technical installations · 2 years- Created installation drawings and processed revisions in AutoCAD.
- Checked references, layers and the completeness of drawing sheets.
Senior
Product designer
About Wesley
Wesley has experience developing physical products from first model to technical documentation. He contributes ideas on materials, parts and assembly, and processes feedback from prototype reviews. He combines 3D modelling with the information an engineer or supplier needs to assess a proposal further.
Work experience
Product designer
Development firm for consumer and business products · 4 years- Developed product concepts in SolidWorks and Fusion 360.
- Discussed manufacturability and assembly with engineers and suppliers.
- Prepared model files and visualisations for prototype reviews.
Technical designer
Small manufacturer with its own product development · 4 years- Created 3D models and detailed parts and assemblies.
- Processed test feedback and managed design versions.
CAD drafter
Technical product support firm · 2 years- Supported technical drawings and the preparation of presentations.
Junior
Project coordinator
About Noa
Noa supports project managers who oversee several assignments at the same time. She keeps track of schedules, minutes and actions, and follows up in good time on anything that is missing. She is used to working with people who are not all in the same location, and she summarises changes so the team knows what the next step is.
Work experience
Project coordinator
Service provider with recurring client projects · 2 years- Maintained project schedules and action lists in Asana.
- Organised meetings and chased progress updates from the colleagues involved.
Project support officer
Small consultancy · 1 year- Prepared meetings and client updates.
- Organised project documents and followed up on missing information.
Mid-level
Project manager
About Maarten
Maarten guides digital projects from defining the scope of the assignment through to delivery. He translates wishes into a workable schedule and shows which choices affect scope or budget. He is used to coordinating between clients, designers and developers, and keeps track of decisions and open dependencies.
Work experience
Project manager
Digital agency for websites and customer portals · 3 years- Aligned scope, schedule and budget with clients and the development team.
- Monitored changes and prepared deliveries and acceptance moments.
Project coordinator
Agency for online client projects · 3 years- Tracked progress and dependencies in Jira and project overviews.
- Prepared client meetings and recorded decisions in Confluence.
Senior
Operations manager
About Ruben
Ruben has experience coordinating teams and improving operational processes. He looks at how capacity, workload and agreed service levels fit together. He helps team leaders make bottlenecks visible and chooses improvements together with the people who do the work. His background is in growing service providers with recurring client processes.
Work experience
Operations manager
Growing business service provider · 4 years- Aligned capacity and priorities with team leaders.
- Discussed operational performance and bottlenecks with management.
- Coordinated improvements in handovers, planning and reporting.
Operations team leader
Service provider with several operational teams · 4 years- Allocated work and guided colleagues through recurring exceptions.
- Introduced working agreements and progress overviews.
Operations coordinator
Business support · 2 years- Kept track of schedules, client appointments and internal follow-up.
Junior
PMO officer
About Nora
Nora supports the administration and communication around projects. She makes sure minutes, action lists and the latest documents are in the right place. She likes working with fixed formats and follows up with the responsible colleague on missing progress information, so a project manager does not have to collect separate updates.
Work experience
PMO officer
Project office within a service organisation · 1 year and 6 months- Prepared project meetings and worked out decisions and actions.
- Kept progress overviews and document structures up to date.
Project support officer
Small project organisation · 6 months- Collected input for project updates.
- Organised files and checked participant and contact lists.
Mid-level
Customer service team leader
About Sam
Sam has experience leading customer contact teams. The focus is on a workable daily schedule, good answers and making bottlenecks easy to discuss. Sam reviews tickets and conversations with colleagues and turns recurring questions into concrete working agreements or additions to the knowledge base.
Work experience
Customer service team leader
Customer contact organisation with digital and phone channels · 3 years- Aligned staffing and work allocation with incoming workload.
- Coached staff on conversation skills and the quality of ticket handling.
Customer support specialist
Online service provider · 3 years- Handled more complex queries and developed answer guidelines.
- Supported the onboarding period of new colleagues.
Senior
Agile delivery lead
About Wouter
Wouter started in project coordination and now guides the delivery of digital products involving multiple teams. He makes dependencies and decision points visible and helps teams keep agreements on planning and finished work clear. His role is mainly organising, coordinating and improving, with the substantive choices left to the product and technical owners.
Work experience
Agile delivery lead
Digital product organisation with several development teams · 4 years- Monitored dependencies and prepared joint planning sessions.
- Discussed bottlenecks and helped improve delivery agreements.
Project manager
Agency for business web applications · 4 years- Coordinated planning, client communication and release preparation.
- Tracked risks and decisions with product and technical colleagues.
Project coordinator
Digital agency · 2 years- Collected progress updates and supported project meetings.
Junior
Data entry clerk
About Reshma
Reshma processes product and customer data and checks that required fields are complete. She has experience cleaning up spreadsheets and comparing entries against a source file. When information conflicts, she raises a question, so that an uncertainty does not end up in the file as fact.
Work experience
Data entry clerk
Administrative support for a small online shop · 1 year- Completed product and customer data in spreadsheets and Airtable.
- Checked entries for duplicate records and missing fields.
- Set aside unclear source data for review by the client.
Mid-level
Recruiter
About Nina
Nina recruits for roles at smaller companies and growing teams. She first discusses what a role requires in practice and translates that into a search profile. She then sources candidates, holds first conversations with promising matches and keeps track of communication. She is used to aligning with a hiring manager before anyone moves further in the process.
Work experience
Recruiter
Recruitment agency for SMEs and startups · 3 years- Translated vacancies into search profiles and approached suitable candidates.
- Held first interviews and discussed a shortlist with the client.
Recruitment support officer
Recruitment team of a service provider · 2 years- Maintained candidate files and interview scheduling in Recruitee.
- Collected vacancy input and supported sourcing via LinkedIn Recruiter.
Senior
Supply chain planner
About Marco
Marco has experience with inventory and order planning in trading organisations. He brings together demand, available stock and expected deliveries, and flags where a shortage or delay may arise. He is used to working with purchasing, sales and logistics, and makes clear which assumptions a plan contains.
Work experience
Supply chain planner
Trading company with international suppliers · 3 years- Drew up purchase proposals based on stock, demand and lead time.
- Discussed shortages and delivery deviations with purchasing and logistics.
Demand & inventory analyst
Distribution company · 3 years- Analysed stock movements and updated planning data in SAP.
- Created overviews in Excel and Power BI for the planning meeting.
Logistics coordinator
Wholesaler with its own warehouse · 2 years- Tracked order and delivery statuses and coordinated deviations.
Junior
Research assistant
About Liv
Liv supports research that requires bringing together information from several public sources. She notes where a piece of data comes from and flags what she cannot confirm. Her experience lies in company information, market scans and product research with a clearly defined question.
Work experience
Research assistant
Small business service provider · 2 years- Collected company and market data based on a research brief.
- Recorded source references and unclear data.
- Summarised findings in an overview for the client.
Mid-level
HR support assistant
About Hanna
Hanna supports HR administration and the practical onboarding process. She keeps data and documents up to date, prepares recurring actions and answers procedural questions based on the agreed rules. For policy, terms of employment or exceptions, she checks with the HR manager. She has experience with both AFAS and Personio in different organisations.
Work experience
HR support assistant
Medium-sized service provider · 3 years- Maintained employee data and document actions in AFAS.
- Coordinated practical onboarding steps and followed up on missing documents.
HR administrative assistant
Growing organisation with a small HR team · 2 years- Processed staff changes and kept files up to date in Personio.
- Prepared standard overviews and communications under HR guidance.
Senior
E-commerce specialist
About Oscar
Oscar has grown from day-to-day online shop operations into an e-commerce specialist. He works on product information, channel feeds and coordination between marketing, customer service and logistics. He likes to look at practical errors in the customer journey, such as inconsistent product data or unclear order statuses, and works out with the colleagues involved how they arise.
Work experience
E-commerce specialist
Online shop with multiple sales channels · 3 years- Managed product data and checked channel feeds in Channable.
- Analysed online shop behaviour in GA4 and aligned improvements with the team.
E-commerce assistant
Online retailer with a Shopify store · 3 years- Updated product pages, collections and ordering processes.
- Investigated discrepancies with customer service and fulfilment.
Online shop assistant
Small online shop · 2 years- Processed product data and supported customer questions about orders.